FREE SHIPPING available on epoxy floor kits, garage cabinets, and most other products. Liquid orders of $600* or Garage Cabinets orders of $1,200 qualify for free shipping in the Continental USA*. Cabinets will be shipped to the closest terminal.** A large bulk minimum is required (sea freight container) for international orders to qualify for free ocean freight to international ports. Please call your representative for more details. We regularly ship to Europe, South America, Central America, Canada, Alaska, Caribbean, Asia, and the South Pacific. The customer is responsible for import duties, taxes, stamps (or any other government fee) and customs fees for international shipments.
For orders that do not qualify for delivered freight, appropriate shipping charges will be added to each order. Shipping charges may include a surcharge. All orders over 150 lbs. will be quoted and shipped on the least expensive common carrier (truck) that's available, unless requested otherwise. Shipping charges are non-refundable.
*Flake that is purchased without epoxy or clear topcoat does not qualify for free shipping. Extra shipping charges will apply when flake orders ship without any epoxy or clear topcoat.
Versatile provides the best service by offering free shipping on liquid orders over $600 and cabinet orders over $1200. Please note, if a discount or coupon code is applied and the net total drops below the free shipping threshold specified above, the order will not qualify for free shipping. All orders net of any discounts must be at or above the free shipping threshold to qualify.
Please contact our customer service department should you have any questions at 800-535-3325
Our goal is to ship all liquid products, epoxy floor kits, and flake orders received by noon out by 4:00PM the same day. We use FedEx as our primary delivery service; however other carriers (i.e., Conway, many common carriers, etc.) may be used for epoxy floor kits and other products if appropriate for a particular order.
Delivery times on epoxy floor kits and other products can vary depending on address, carrier and service selected. Your order will arrive between 1 and 5 business days from the date of shipment.
Our experience has shown that certain items have a tendency to get damaged in shipping. To insure a safe delivery, we require them to be shipped on a pallet. An additional shipping charge ($35 pallet charge per pallet needed to ship the cabinet order and 12.65 needed to ship bulk liquid orders) is listed on the web under the item if it's applicable. Some customers do not wish to pay this fee. To accommodate them, we ask them to submit a signed request releasing Versatile Building Products from any and all liability related to shipping the product. The customer must also pre-pay their order in full by wire transfer.
Many items cannot ship by UPS, FedEx, etc. We have identified these products and have posted notices on the product's web page. Therefore, unless specifically requested, we will ship the best way (i.e., the least expensive common carrier for the value) that is available.
A surcharge to cover miscellaneous shipping, handling, and insurance charges may be added to your shipping cost for epoxy floor kits and other products.
A 30% surcharge will be added to standard economy freight rates for orders of epoxy floor kits and other products that have priority freight requests attached to them. For orders qualifying for free freight, the freight charge will be equal to the 30% surcharge for the priority option based on the actual freight costs that we incur. (This is a pass-through expense that the carrier charges us)
If a fork lift is not available to unload the pallets necessitating a lift gate, a surcharge lift gate fee of $45 will be added to the shipping cost. (This is a pass-through expense that the carrier charges us.)
Freight orders delivered to residential addresses will have an additional surcharge of $45 added to the shipping charges. (This is a pass-through expense that the carrier charges us)