Customer for Life Program by Versatile Building Products, Inc.

The core values of the Customer for Life Program are designed to make our customers profitable by offering them factory direct pricing for high quality products that do not fail under real world conditions.  We strongly believe that by adhering to these core values that our customers have a greater opportunity to be in business for a lifetime and thereby becoming a lifetime VBP customer.

Core Values

1.    Customer Rewards Program.

Every 6 months we will reward our loyal customers with a store credit that can be used to purchase product from us with no restrictions.  For example, purchase $10,000 in a 6 month period and receive a $75 credit, purchase $20,000 and receive $200.   We offer larger rewards on a case by case basis for customers who purchase over $20,000 in 6 months.  Our sales staff will contact you to let you know if you qualify.

2.    Prepaid Freight

VBP will pay for the freight in the continental USA for coating orders over $500 and cabinet orders over $1000.  This can amount to an additional “Out the Door Cost” savings of 20-30% especially if you consider that we do not collect sales tax for out of state orders.

3.    Sales Tax

VBP only collects sales tax for California sales.  We do not collect it for orders shipped out of state.

4.    Small Business Owners Paid Vacation

As a small business owner you typically do not get a paid vacation.  One of the first steps for our Customer for Life Program was making sure that we can take credit cards for orders.  The thought process behind this step was to allow VBP customers to build up rewards points in their credit card program.  They could then exchange these points for airplane tickets and hotel stays, in essence getting a free vacation paid for by VBP.

5.    Monthly and Annual Photo Contest

VBP offers a monthly $100 reward for the best photo submitted that shows a completed job.  Our annual Photo Contest offers over $500 in rewards and closes at year end every year.  Use these rewards as a credit towards more material purchases that can be used for more photo contest entries.

6.    Sound Technical Advice

VBP customers are dealing direct with the manufacturer so they will get accurate technical support.  The Support Staff at VBP have years of experience and knowledge that allow them to help guide VBP customers through technical issues that come up with coating installations.  Fewer mistakes will be made because VBP customers are not talking to an inexperienced distributor’s employee who does not know what they are talking about.

7.    Less Call Backs

VBP manufacturers all of the coatings it sells.  The manufacturing process starts with a product development cycle that includes extensive testing under real world conditions before it becomes part of our product line.  Then the product is manufactured to a traceable specification and it is not packaged until it passes all Quality Control Tests.   VBP customers receive a high quality product that works as stated so warranty work will become a much smaller task in the future, allowing more time to be focused on getting new jobs.

8.    No Minimum Orders

VBP does not use smoke and mirrors to set pricing.  Your prices will not change based on your buying patterns, you will pay the same low price in a slow month as in a busy month.  Using this method saves everyone time, and time is money.  We save time by not having to constantly negotiate with you and you save time by not having to negotiate with us or keep looking around for better prices or product.  Everyone gets the same low Direct Price.

9.    4195 Lifetime Warranty

All VBP customers who are part of our Customer for Life Program are eligible to participate in the lifetime warranty for 4195 Direct to Concrete Epoxy. VBP decided to celebrate the 10 year anniversary of 4195 by offering the lifetime warranty.  10 years of successful installations over millions of sq ft made this an easy decision for us.  Additionally, VBP is very proud to announce that there has not been a single warranty failure since offering the lifetime warranty.

10.    24/7 Ordering

All of the products offered by VBP are available for purchase 24 hours a day 7 days a week on the company website.  Order the products you need at night and it will ship out the next day.  More time is saved and fewer errors are made because there are usually less distractions when you are at a keyboard placing an order. 

11.    Special Website

VBP has a unique website designed specifically for the Customer for Life Customer.  Go to www.versatilebuildingproducts.com and you will see the complete product line with brochures and technical data sheets and galleries.  There will be no pricing on this site so your customers can view all of the benefits of the coatings we manufacture and not know how much you are paying.